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In Progress

JSON errors

First, let me say that I love this LR plugin. It saves a great deal of time and I have found it superior to all others I have used for keywording and captions. Recently, the plugin throws json errors as soon as I open it. I have gone through around 30 credits trying to get the plugin to generate metadata but nothing happens once the json error is thrown. Any suggestions? Thanks

jared2 years ago
2
Completed

Files are hanging, the site isnt working

I only have three days until I have to renew my subscription, and the site isn’t working tonight. I’m trying to get a batch of pictures down. Its just spinning around and around. I even made a test folder with one image in it, and its still not producing any keywords at all. Its been over an hour. My internet is fast and I rebooted to make sure.

cpurcell2 years ago
5
In Progress

How to delete wrong meta for some files?

Hi! How I can delete all generated keywords from selected files? In some cases your system doing mess: https://prnt.sc/4Bn-Oa44dWia So I need to delete all keyword from such files and to fill them by myself. But how I can do it? I can only add more keywords or I can delete each keyword by my hands, and it’s horrible to use. I should click 50 times cross only for 1 file.

panpatriot2 years ago
2
Completed

keyword presets not working.

keywords from the “Keyword Presets” list are not added to the files!

contact2 years ago
4
Completed

Can'n upload files

Files are hanging and not loading!

artgfzp2 years ago
3High Priority
Considering

Export selected images

Software will not export selected images only. It only exports entire folder

david2 years ago
1
Completed

Lightroom preset stuck

Hi, I am having problems with the Lightroom preset. It gets stuck, and never ends, when I aply the pixify data. I just purchase a 1000 credits and I’ve already spend around 30 with this error. I’ve also updated pixify, maybe this is the problem?? Can you help me¿ Thank you! Jordi

info2 years ago
3

The program does not generate words and descriptions

Can't fill in words and descriptions for photos. I throw a photo into the program and it starts to load, the word "empty" is written, but no words and descriptions are generated.

gotychevgeniy2 years ago
1

unable to unsubscribe

I want to unsubscribe but I have no option.

bogdan.a.iosif2 years ago
1
Completed

Not send code in my number

hey,why i not get code in my number?

kathymartinusa2 years ago
1

ask

What time will the credit for the keyword go back to 100 again?

ello99designs2 years ago
3

error and charging of credits without genereting content

Hi, an error occurred and suddenly around 80 credits where charged without generating any content. Please find attached the screenshot of the error.

mail2 years ago
1

Keyword Length should include your specified keywords

If I change the settings to be preferred total of 49 KWs and then specify 10 keywords in the folder instructions, the AI should generate an additional 39 not make it 59 which breaks my preference setting. Hope the example makes sense.

hiramanmedia2 years ago
2
Completed

Description field size

Hi there, I've just noticed that the Description field seems to be shifting to the same size as the Title field so you can't see the full text without scrolling. Just noticed it today, it's been fine all week. Thanks :)

madeleinedeaton2 years ago
2
Completed

Cancel Plan

I could not find "Cancel Plan" option on the site. How can I cancel a plan?

stock.ai2 years ago
1